911 Dialing with Telehop Home Phone

At Telehop, we are always looking to provide quality services to our customers. This in mind, Telehop provides all Telehop Home Phone customers with automatic activation of its Telehop Home Phone 911 service.

In order to ensure your safety please ensure that you read through the limitations of 911 access with VoIP service .

911 Service

If your Telehop Home Phone telephone number corresponds to the address and municipality from which you permanently access your Telehop Home Phone service and 911 is available in your serving area your call is automatically routed to the Public Safety Answering Point (PSAP). The emergency operator will have your telephone and address information. You may be required to verify your name, telephone number and address with the emergency operator.

If your Telehop Home Phone number does not correspond to the address and municipality from which you permanently access your Telehop Home Phone service or if you live in a serving area in which 911 Service from Telehop is not available you will be automatically routed to a specialized call centre that handles emergency calls. The call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. In this case, you will be required to provide your name, telephone number and address to the call centre operator.

If you intend on using your Telehop Home Phone service from multiple locations, you have access to 911 services, but because you may be out of the coverage area of your Public Safety Access Point (PSAP), you will be automatically routed to a specialized call centre that handles emergency calls. The call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. You will be required to provide your name, telephone number and address to the call centre operator.

If you intend on changing the address from which you are currently using your Telehop Home Phoneservice, your access to 911 service will not work properly. Upon any move to a new address, or change of use of your Telehop Home Phone service, it is imperative for your own safety that you immediately advise Telehop. This can be done by emailing customer service at 1-800-209-4903 to ensure that you maintain 911 services. If you fail to advise Telehopof any changes, 911 services will not operate properly and this will adversely affect your ability to access the service.

911 services will NOT be available if: your Internet connection is down, or an electric or broadband provider outage. 911 services may not be available when calling from outside Canada.

For any further information please visit:

http://www.crtc.gc.ca/archive/ENG/Decisions/2005/dt2005-61.htm