At Telehop we believe in quality, professional customer service. Our trained and knowledgeable customer service representatives can help answer questions you may have about our various services. They will also be able to help you to best customize a package or service to meet your individual or organizational telecommunications needs.
Customer Service Hours of Operation:
MON – FRI: 8:00am – 11:00pm EST
SAT – SUN: 9:00am – 5:30pm EST
OR try our LIVE CHAT Service
If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).
You must first try the above process and if you are unable to resolve your concern, you may contact the CCTS.
CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your service that is not resolved after contacting your service provider, CCTS may be able to help you. To learn more about CCTS, you may visit its website atwww.ccts-cprst.ca or call toll-free at 1-888-221-1687
Head Office Address:
200 Consumers Road, Suite 220
Toronto, Ontario
M2J 4R4
Toll Free: 1-888-TELEHOP (835-3467)
Toronto: 416-494-5893
Fax: 416-494-3788
Email to:
Customer Service: customerservice@telehop.com
Webmaster: webmaster@telehop.com
Marketing: marketing@telehop.com
Investor Relations: investorinquiry@telehop.com