Job Opportunities

MARKETING PRODUCT SPECIALIST

The Opportunity
At Telehop Communications Inc., we’ve built a team that believes in driving growth. Establish in 1993, Telehop's mandate is to become the leading provider of telecommunication services to ethnic communities across Canada. Our dedicated team is committed to providing our customers with high quality products and services that are tailored to their individual needs.

Position Overview
We are currently in search of a high-energy, results-oriented person for a role in our Marketing Team as a Product Specialist.

As part of the Marketing team, your primary role will be to lead and/or support the development and management of Subscription Services. A solid understanding of telecommunication services and proven skills in product life cycle management, project management, and business analysis are the foundations to success in this challenging and exciting opportunity.

Responsibilities

  • Responsible for product enhancement and product management with focus on Home Phone, Internet, and Long Distance.

  • Lead cross-functional teams from concept to implementation.
  • Manage vendors and partners to define successful products and business models for new ideas and opportunities.
  • Work with Marketing Manager to prepare business cases and define detailed business requirements for new product initiatives, new features, launch and commercialization.
  • Continually look for opportunities to streamline and improve the user experience of features and services to increase adoption
  • Track current offerings against key business indicators, such as revenue contribution, effect on churn, effect on usage, and effect on loading
  • Formulate product strategies, drive for new products and services to maximize the profitability and capture new revenue streams.
  • Define product positioning and pricing to ensure product’s usability and profitability in the national spectrum.
  • Support sales team on sales programs and product customizations and to manage special projects for acquiring strategic customers.
  • Manage regional vendors, liaise with business partners and conduct product intelligent researches.
  • Manage product development process, product life cycles and ensure the marketability of the services and solutions.
  • Develop mechanism and obtain feedback from customers to maintain the growth of the products / services by enhancing service features.
  • Conduct product review and suggest action plan for product development / enhancement.
  • To collect relevant product / sales demand data to generate accurate business and revenue forecast.

Qualifications

  • Solid experience in telecommunications industry and hands-on experience in product management.
  • Business degree required with a focus on Marketing.
  • History of success in developing new products (or product enhancements) from concept to implementation.
  • Demonstrated analytical and problem solving skills .
  • Sound project management experience with projects that encompass cross-functional teams .
  • Strong financial analysis and business planning skills .
  • Excellent verbal and written communication skills a must.
  • Excellent negotiation, interpersonal and presentation skills.
  • Self-initiated, highly motivated and result-oriented.
  • Expert knowledge of Word, Excel, and Powerpoint. Working knowledge of Open Office programs an asset.



By Email

To send us your application electronically, please email your cover letter and résumé in word or pdf format, quoting the job title you are applying for to:

Caroline Pacheco, Operations Manager
cpacheco@telehop.com