Contact Us

At Telehop we believe in quality, professional customer service. Our trained and knowledgeable customer service representatives can help answer questions you may have about our various services. They will also be able to help you to best customize a package or service to meet your individual or organizational telecommunications needs.

Toll Free: 1-888-TELEHOP (835-3467)

Toronto: 416-494-5893
Fax: 416-494-4166




Email to:
Customer Service : customerservice@telehop.com
Webmaster :webmaster@telehop.com
Marketing :marketing@telehop.com
Investor Relations :investorinquiry@telehop.com

Make a Complaint

Step 1: Make a Complaint

There are a variety of ways you can express your concerns about your experience with Telehop. We encourage you to get in touch with us by telephone, email, mail or fax:

Telehop Communications Inc.
200 Consumers Road, Suite 220
Toronto, ON M4J 4R4

1-888-TELEHOP (835-3467)
Fax: 416-494-4166

Step 2: Escalate Your Complaint

If you are not satisfied with the outcome of your initial contact with a Customer Service representative in Step 1, ask to escalate your complaint to a manager.

Step 3: Speak with a Complaints Officer

If management has been unable to satisfactorily resolve your complaint, you may ask to speak with a Telehop Complaints Officer, or email complaints@telehop.com.

Step 4: Contact the Office of the CEO

Most concerns are resolved before they reach this step, however, if you are still not satisfied with the outcome of your complaint, please contact the Telehop Office of the CEO by filling out the web form below.

First Name:
Last Name:
Email Address:
Account Number:
Contact Phone:
- -
Complaint Details:
  Visual CAPTCHA
Security Code :
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Please do NOT include any personal information such as Credit Card numbers, SIN, or Drivers License.
 

The Office of the CEO only reviews complaints that have been through Steps 1 through 3. In order for us to service you in the fastest manner, please indicate whom you've already contacted, and why you disagree with their decision. Include with your claim all supporting information and/or documentation.

The Office of the CEO will review your claim, and you will be contacted by an adviser from this group within 48 hours of receiving your complaint with all supporting information. If we are unable to meet this deadline, we will contact you to advise when you can expect a response.

Is the Office of the CEO the final level of review?
You can refer your complaint to the Commissioner for Complaints for Telecommunications Services (CCTS).

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications service. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.