FAQ
1. 10-10-100 FAQs
1. When can I start using 10-10-100?
2. I dialed 10-10-100 but I can't get through. What's happening?
3. What time of the day are your lowest rates available?
4. Can I use 10-10-100 from landlines in the US?
5. If I already have a long distance provider can I use 10-10-100 as well?
6. Why are some rates better than others?
7. When can I expect to see my call on my bill?
8. What do I do if I have a question about my bill?
2. CELL100 FAQs
1. How can I get 10-10-100's rates on my cell phone?
2. How do I make a call from my cell phone once I have registered?
3. Does CELL 100 work with every cell phone provider?
4. What happens when I have used up my CELL 100 balance?
5. What are the CELL 100 access numbers I need to dial from my cell phone?
6. How do I keep track of my account balance?
7. How long do my minutes last?
3. 100ANYWHERE CALLING CARD FAQs
1. How can I get 10-10-100's rates if I do not have a cell phone, Rogers, Bell or Telus landline?
2. How do I make a call once I have registered?
3. What does “virtual calling card” mean?
4. What rates do I get with 100Anywhere?
5. What happens when I have used up 100Anywhere balance?
6. How do I keep track of my account balance?
7. Can I use both CELL 100 and 100Anywhere?
8. What coverage will I get with 100Anywhere when traveling?
9. How long do my minutes last?
4. 10-10-100-0 DIRECTORY ASSISTANCE FAQs
1. What do I dial to use 10-10-100-0 Directory Assistance?
2. Can I use the 10-10-100-0 Directory Assistance service from my cell phone?
3. How much does 10-10-100-0 Directory Assistance cost & how do I pay for the service?
4. What information will I need to provide for my search?
5. Where can I search for numbers?
6. What is the difference between 10-10-100-0 Directory Assistance and 10-10-620-0 Directory Assistance?
5. 10-10-100 SAVE 10% PER CALL FAQs
SAVE 10% PER CALL ON YOUR 10-10-100 CALLS BY SWITCHING TO TELEHOP’S BILLING
1. Why do I need to sign up for Telehop’s 10-10-100 service when I am currently using the service without switching from my long distance provider?
2. How long does it take to activate my service with Telehop?
3. Once I have signed up for Telehop 10-10-100 Service, how do I know when I am on the service?
4. What will happen to my current local and long distance service if I register for Telehop’s Long Distance?
5. How many bills will I receive, if I switch my long distance service provider?
6. When will I receive my Telehop bill?
7. Are my calls rounded to the nearest minute?
8. Can I add more phone lines to my account?
9. Who do I call if I have a problem with my account?
10. I recently signed up for Telehop 10-10-100 long distance service and received my first bill from Telehop. I also received a bill from my previous long distance provider. Why was I billed by two companies?
11. How am I billed?
12. How do I pay my Telehop 10-10-100 bill?
13. Are there any government taxes charged for my Telehop 10-10-100 long distance calls?
14. Are there any monthly fees or activation charges by signing up with Telehop 10-10-100?
15. What are the billing increments?
16. What happens if I place a call and no one picks up? Will I still be charged for the call?
17. Can I cancel my Telehop 10-10-100 service at any time?
18. Do I have to sign up with Telehop 10-10-100 for any length of time?
19. Are there any contracts to sign with Telehop 10-10-100?
20. Can Telehop 10-10-100 provide detailed billing?
21. How do I make long distance calls with Telehop 10-10-100?
22. How secure is the Telehop 10-10-100 sign-up page?
23. What happens if I have JavaScript turned off?
24. What happens if I have session cookies turned off?
25. What does Telehop 10-10-100 do with my private information?
26. How do I know this is safe?
Q. When can I start using 10-10-100?
A. You can use 10-10-100 immediately on any Rogers, Bell or Telus landline phone in Ontario, Quebec and British Columbia. There are no contracts to sign and you do not switch your long distance provider.
Visit How To Dial for instructions on how to dial out using 10-10-100 service.
Also feel free to use the Check Availability feature at the bottom of the page. Simply type in your phone number to see if your can start saving with 10-10-100 today!
Q. I dialed 10-10-100 but I can't get through. What's happening?
A. You must use 10-10-100 from a landline with local service provided by Rogers, Bell or Telus within Ontario, Quebec and British Columbia. Although you cannot use 10-10-100 with other local providers, you can still get 10-10-100’s low rates on your cell phone with CELL 100 or with the 100Anywhere calling card. If you are still having problems using the service, the connection may not have been made because you paused during dialing. To avoid this dial every number in sequence one after the other to the end. If you continue to have problems contact Customer Service.
Q. What time of the day are your lowest rates available?
A. 10-10-100's amazing low per minute rates stay constant 24 hours 7 days a week. There are no limitations or restrictions to the savings 10-10-100 offers, so feel free to use it any time!
Q. Can I use 10-10-100 from landlines in the US?
A. 10-10-100 is only available for calls made from landline phones based in Ontario, Quebec and British Columbia. However, you use 10-10-100 on your cell phone with CELL 100 or use the 100Anywhere calling card if you do not have a cell phone or access to a Rogers, Bell or Telus landline in Ontario, Quebec or British Columbia.
Q. If I already have a long distance provider can I use 10-10-100 as well?
A. Yes you can use 10-10-100 as well as other long distance providers.
Q. Why are some rates better than others?
A. The rate depends on the telecommunication companies and networks set up in the country you are dialing. Rates can vary from one country to the next even if two countries are neighbors.
Q. When can I expect to see my call on my bill?
A. Your charges will appear on your regular Rogers, Bell or Telus phone bill, in a section “Other carrier messages, The Friend Network”. The calls you make with 10-10-100 will be printed on your regular phone bill between 1 month and 3 weeks after the call was originally made. When you receive this bill will depend on your local landline provider's billing cycle. You pay your phone bill as usual and all applicable taxes apply.
Q. What do I do if I have a question about my bill?
A. Please call Customer Service at 1-866-313-4100 or email the team by using the online form. A Customer Service Representative will email you back with an answer.
2. CELL100 FAQs
Q. How can I get 10-10-100's rates on my cell phone?
A. To get the same great rates on your cell phone, you will need to register for the CELL 100 service. Sign-up using our online form or contact a customer care representative at 1-866-313-4100 today. Pay with any major credit card and once the payment is processed your account will be activated within minutes and you can begin calling!
Q. How do I make a call from my cell phone once I have registered?
A. Once registered for CELL 100, dial the appropriate access number and this will bring you to the CELL 100 network. Please note an additional 3¢ per minute charge will be applied when using the toll-free access number. Once you've connected, just follow the prompts to make your call as usual.
Q. Does CELL 100 work with every cell phone provider?
A. As CELL 100 is set up on it's own network it can work with all cell phone service providers.
Q. What happens when I have used up my CELL 100 balance?
A. You can replenish your CELL 100 account by simply purchasing more CELL 100 minutes. Replenishing your account is quick and easy. You can either purchase online or call Customer Service at 1-866-313-4100 and add to your existing account.
Q. What are the CELL 100 access numbers I need to dial from my cell phone?
A. Please dial the following access numbers to use the Cell 100 service
Toronto: 416-987-4397
Montreal: 514-227-1059
Vancouver: 778-329-4107
Toll-free: 1-866-310-8875
Q. How do I keep track of my account balance?
A. A voice prompt will indicate your current dollar balance before each call. This message is designed to help you manage your calls and spending. With the account balance message you always know how much you have available to spend on your next call.
Q. How long do my minutes last?
A. Minutes will expire 60 days from activation date.
3. 100ANYWHERE CALLING CARD FAQs
Q. How can I get 10-10-100's rates if I do not have a cell phone, Rogers, Bell or Telus landline?
A. To get 10-10-100’s great rates when you do not have a cell phone or access to a Rogers, Bell or Telus landline, you can sign up for the 100Anywhere virtual calling card. Contact a Customer Service Representative at 1-866-313-4100 or purchase online today. Once payment has gone through your account will be activated within minutes and you can begin calling!
Q. How do I make a call once I have registered?
A. Once registered for 100Anywhere, dial the appropriate access number supplied to you online or by a Customer Service Representative, this will bring you to the 100Anywhere network. Please note an additional 3¢ per minute charge will be applied when using the toll-free number access number. Once you've connected, just follow the prompts to make your call as usual.
Q. What does “virtual calling card” mean?
A. A “virtual calling card” is the exact same thing as a physical calling card, but it is virtual, meaning that you will not receive a physical calling card with 100Anywhere. As long as your 100Anywhere account has minutes on it, you can use the service to make calls simply by dialing the appropriate access numbers. It is recommended that you print out a copy of the access numbers for your future reference.
Q. What rates do I get with 100Anywhere?
A. You will enjoy the same 10-10-100 rates as you would if you were dialing 10-10-100 from a Rogers, Bell or Telus landline. Use the 10-10-100 Rate Finder to see all the amazing rates!
Q. What happens when I have used up 100Anywhere balance?
A. You can replenish your 100Anywhere account by simply purchasing more 100Anywhere minutes. Replenishing your account is quick and easy. You can either purchase online or call Customer Service at 1-866-313-4100 and add to your existing account.
Q. How do I keep track of my account balance?
A. A voice prompt will indicate your current dollar balance before each call. This message is designed to help you manage your calls and spending. With the account balance message you always know how much you have available to spend on your next call.
Q. Can I use both CELL 100 and 100Anywhere?
A. Yes, you can. As you will enjoy the same rates on both services, you should choose the one that best suits your needs. Remember, if you have a Rogers, Bell or Telus landline, you can always use 10-10-100 from that line.
Q. What coverage will I get with 100Anywhere when traveling?
A. You can enjoy 10-10-100 rates from when calling from anywhere in North America. Simply choose appropriate access number and place your call. Please note an additional 3¢ per minute charge will be applied when using the toll-free number access number.
Q. How long do my minutes last?
A. Minutes will expire 60 days from activated date.
4. 10-10-100-0 DIRECTORY ASSISTANCE FAQs
Q. What do I dial to use 10-10-100-0 Directory Assistance?
A. Dial 10-10-100-0 and then follow the prompts. Service is available in English and French anywhere in Ontario and Quebec for listings anywhere in Canada and USA.
Q. Can I use the 10-10-100-0 Directory Assistance service from my cell phone?
A. Like 411, 10-10-100-0 Directory Assistance does not operate from cell phones. You can however use the service from most landline phones and charges will appear on your regular phone bill.
Q. How much does 10-10-100-0 Directory Assistance cost & how do I pay for the service?
A. Phone number searches are FREE with 10-10-100-0 Directory Assistance. To connect automatically to a listing, the cost is 55¢. With automatic connection, you also get unlimited long distance talk time within Canada and USA. Charges for the automatic connection will appear on your regular phone bill under Other Carrier Messages, The Friend Network. Just pay your regular phone bill by your usual method.
Q. What information will I need to provide for my search?
A. You will need the city and name for the listing. The system uses a voice prompted service so be sure to speak clearly.
Q. Where can I search for numbers?
A. You can search for listings across Canada & USA. 10-10-100-0 Directory Assistance cannot search or connect you to numbers outside Canada and USA .
Q. What is the difference between 10-10-100-0 Directory Assistance and 10-10-620-0 Directory Assistance?
A. There is no difference between the services. You get FREE listings and connect for way less than 411. The only difference is the number you call to access the service. Feel free to use either number to dial into the service.
5. 10-10-100 SAVE 10% PER CALL FAQs
SAVE 10% PER CALL ON YOUR 10-10-100 CALLS BY SWITCHING TO TELEHOP’S BILLING
Q. Why do I need to sign up for Telehop’s 10-10-100 service when I am currently using the service without switching from my long distance provider?
A. You can use Telehop’s 10-10-100 service without switching your long distance provider. However we are offering a special saving of 10% per call for you to switch to our billing system.
You will also have the added benefit of direct dial (1 or 011) before your long distance number and availing Telehop’s 10-10-100 great short call deals and per minute rates.
Q. How long does it take to activate my service with Telehop?
A. Once you’ve registered, it will take approximately five business days for the transition to be made between your current long distance provider and Telehop.
Q. Once I have signed up for Telehop 10-10-100 Service, how do I know when I am on the service?
A. To confirm that the transition has been completed, simply dial 1-700-555-4141 (toll free) and wait for the voice message recording to inform you of your current long distance carrier. If the message indicates Telehop, your Telehop Long Distance account is now active.
Q. What will happen to my current local and long distance service if I register for Telehop’s Long Distance?
A. There will be no change to your local service but any long distance services you are currently receiving from other carriers will be cancelled, except for any dial-around or access number based services. You may need to call your current long distance provider and cancel your service if you're on a monthly service plan with them.
Q. How many bills will I receive, if I switch my long distance service provider?
A. You will receive a long distance bill from Telehop, along with the bill you are receiving from your current company providing your local lines and other telephone services (call waiting etc.). Regardless of the number of lines or services you have with Telehop, you will conveniently continue to receive only one bill.
Q. When will I receive my Telehop bill?
A. You will receive your Telehop’s monthly bill, including all call details by the second week of the following month.
Q. Are my calls rounded to the nearest minute?
A. Telehop’s 10-10-100 bills its calls by the minute and rounds the length of the call up to the next minute. For example, if a call lasts for two minutes and 15 seconds, the charge on your bill will be for three minutes.
Q. Can I add more phone lines to my account?
A. You can add as many lines as you want during the signup process, or after your account is created. You can add additional phone lines to your account by calling customer service @ 1.866-313-4100
Q. Who do I call if I have a problem with my account?
A. Call us toll-free at 1.866-313-4100 and speak to one of our helpful and informed customer service reps. Our customer service centre is open from 9:00am to 10:00am Monday to Friday 9:00am to 10:00 pm. Saturday 9:00am to 5:30pm and closed Sunday (EST). Please send all faxes to 1.866.310.8831.
Q. I recently signed up for Telehop 10-10-100 long distance service and received my first bill from Telehop. I also received a bill from my previous long distance provider. Why was I billed by two companies?
A. Yes, you could receive two bills the following month after switching to Telehop. Your previous long distance provider is just completing their billing cycle and you have received your first Telehop 10-10-100 bill. Please review both statements to ensure there are no duplicate calls.
Q. How am I billed?
A. Telehop's billing cycle runs from the first day of the month to the last day of the month. By the second week of every month, you will receive a detailed bill of all your long distance calls placed in the preceding month. Your monthly bill will be sent to you by e-mail, to the email address you have provided us. Telehop encourages customers to be environmentally friendly by subscribing to our e-billing service. If you require a paper bill there is a monthly charge of $1.99 that will be applied to your account.
Q. How do I pay my Telehop 10-10-100 bill?
A. You can pay your Telehop 10-10-100 bill by either pre-authorized credit card, pre-authorized chequing (Electronic Funds Transfer or EFT), On-line Bank Payment, Telephone Banking or by cheque. If you choose to make payments by EFT, please provide Telehop 10-10-100 with a copy of a void cheque.
Telehop accepts MasterCard, Visa and American Express.
Q. Are there any government taxes charged for my Telehop 10-10-100 long distance calls?
A. Yes, your Telehop long distance calls will be charged taxes and these will be clearly indicated on your monthly bill. Depending in which province you reside, you will be billed for Provincial tax, Federal tax and/or Harmonized tax.
Q. Are there any monthly fees or activation charges by signing up with Telehop 10-10-100?
A. There are no monthly fees or activation charges associated with signing up with Telehop 10-10-100.
Telehop encourages customers to be environmentally friendly by subscribing to our e-billing service. If you require a paper bill there is a monthly charge of $1.99 that will be applied to your account.
Q. What are the billing increments?
A. Telehop 10-10-100 bills its calls by the minute and rounds the length of the call up to the next minute. For example, if a call lasts for two minutes and 15 seconds, the charge on your bill will be for three minutes.
Q. What happens if I place a call and no one picks up? Will I still be charged for the call?
A. No. With Telehop 10-10-100 Long Distance you will only pay for calls that are connected. However, this includes connections to answering machines and voice mail.
Q. Can I cancel my Telehop 10-10-100 service at any time?
A. Yes, you can cancel your Telehop 10-10-100 service at any time without incurring any penalties or cancellation fees.
Q. Do I have to sign up with Telehop 10-10-100 for any length of time?
A. No, you do not have to sign up with Telehop 10-10-100 for any length.
Q. Are there any contracts to sign with Telehop 10-10-100?
A. No, there are no contracts to sign with Telehop 10-10-100.
Q. Can Telehop 10-10-100 provide detailed billing?
A. Yes, Telehop 10-10-100 will provide all details on your monthly bill - including originating phone number, destination number, duration and time of call.
Q. How do I make long distance calls with Telehop 10-10-100?
A. When calling from your home phone, dial 1010100 before your long distance number! For long distance calls within North America: Dial 1010100 + area code + telephone number For long distance calls overseas: Dial: 1010100 + country code + city code + telephone number.
Q. How secure is the Telehop 10-10-100 sign-up page?
A. Our servers supports both 40-bit data encryption and 128-bit data encryption system standard on all 4.x or greater browsers. We recommend you use 128-bit encryption as it provides an exponentially higher level of data encryption.
Q. What happens if I have JavaScript turned off?
A. If you have JavaScript turned off, you will not be able to open new browser windows or use drop-down menus. You will also be unable to sign up for our services. By default, most browser settings have JavaScript turned on.
Q. What happens if I have session cookies turned off?
A. "Cookies" are data files saved from a web site to your computer to help the site identify your preferences and more effectively serve pages to your browser. To successfully upgrade your browser, both the Microsoft and Netscape web sites require that cookies be ENABLED in your browser. Both the Internet Explorer and Netscape browsers enable cookies by default and you shouldn't have any trouble with them. However, If you've disabled cookies for any reason, you must enable them prior to upgrading your browser.
Q. What does Telehop 10-10-100 do with my private information?
A. Customer Care will collect and maintain personal information only for the following purposes: to provide service(s) and/or product(s) to its customers; to maintain commercial relations and to communicate with its customers (which will include, but not be limited to: billing, collection, advertising, promotion, account verification);to meet legal and regulatory requirements; to administer and manage its business operations. • Social Insurance number, Drivers License Number and Date of birth are collected to determine the credit worthiness of the customer when obtaining a credit report. • Credit card information, payment information and banking information is collected to perform the credit check and upon consent from the authorized person to pay for the services/products as utilized by customer and driven by the contract. • Usernames, passwords and PIN numbers will be collected from customers to provide service. • Internet usernames and passwords will be collected at the time of sign-up in-order to provide service.
Q. How do I know this is safe?
A. 1. Only Telehop Customer Care with a business need to know, and others whose duties reasonably so require, are granted access to personal information about customers. 2. Customer Care shall keep personal information only as long as it remains necessary or relevant for the identified purposes or as required by law. 3. Personal information that is no longer necessary or relevant for the identified purposes or required to be retained by law shall be destroyed, erased or made anonymous. 4. Customer Care will protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. 5. Customer Care is fully aware of the importance of maintaining the confidentiality of personal information. Team members shall be governed by a non-disclosure agreement prohibiting disclosure or use of any confidential or personal information for any purposes other than the stated business purposes. 6. Telehop Customer Care will use care in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to the information.
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